Digital Product
Digital Product
Account Help
To change your email, create a new account using the Login/Register link or “Sign up now!” on any Learning Without Tears digital product site. ... Read more
To reset your password, use “Forgot your password?” on any login page. Follow the prompts to verify your email and set a new password. ... Read more
Interactive Digital Teaching Tool
License Activation
Log in to +Live Insights to access licenses, help guides, and support for using Mat Man and Me’s digital tools. ... Read more
Activate licenses via the email link or by logging into +Live Insights. Use “Activate or Transfer” on the Dashboard. Need more? Visit our Products page. ... Read more
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated. ... Read more
Watch +Live Insights walkthroughs to learn setup, license access, and dashboard tools for using Mat Man and Me digitally. ... Read more
Digital licenses are valid for 1 year. Activate within 3 months of purchase or the term starts automatically. ... Read more
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed. ... Read more
If your digital admin has left, contact helpdesk@lwtears.com or call 888.983.8409, option 5, to regain access to your licenses. ... Read more
+Live Insights® helps manage digital product access. Log in, choose a rostering method, and follow setup instructions in the Admin Console. ... Read more
Other Help Questions
Rostering & Licensing of Teachers and Students
Licenses expire 1 year after activation or 15 months after purchase. Check expiration in +Live Insights or contact support for exact dates. ... Read more
To begin rostering, log in to +Live Insights and go to Roster Management. Choose a method and follow instructions. Email us to schedule launch. ... Read more
Parents can log in to +Live Insights and use “Manually Enter User Information” in Roster Management to set up classes and license students. ... Read more
We offer setup via Clever, ClassLink, Google SSO, or bulk upload. Use +Live Insights and our Implementation Guide to get started. ... Read more
Using Digital Licenses
For Bulk Import or Manual Setup, enter the teacher PIN on the student login page during first login. It will be saved for future access. ... Read more
Educators log in via Clever, ClassLink, Google SSO, or directly at +Live Insights. Access apps from the Dashboard or specific educator URLs. ... Read more
Students log in via Clever, ClassLink, Google SSO, or with a username and code at specific URLs. Wet-Dry-Try requires the Apple app download. ... Read more
Check our system requirements to ensure compatibility with digital products. See the Digital Product Setup guide for activation help. ... Read more