What should I do first after purchasing digital products?

After purchasing Learning Without Tears digital products, complete a few setup steps before teachers and students can begin using them. The exact steps depend on how your school or district accesses digital products.

Step 1: Create or confirm your +Live Insights® account

+Live Insights® is where digital licenses are activated and managed.

1. If you received an activation email, use the “Activate Digital Products” link to log in or create your account.
2. If you did not receive or cannot find your activation email, go directly to +Live Insights® and log in using the email address associated with the purchase.

Activation unlocks your licenses, but license assignment is required before content appears.

Step 2: Identify how your organization logs in

Before moving forward, confirm how users will access digital products, as this impacts setup.

If your school or district uses Clever or ClassLink:

• Coordinate with your district or school administrator to:
  • Confirm Clever or ClassLink is the intended login method
  • Set up or verify sharing rules so Learning Without Tears products are available to the correct users

For all other schools & districts or if you are a family purchasing digital licenses:

• Accounts will be created and managed directly in +Live Insights®
• Teachers and students need to be added manually or via a bulk upload, depending on your setup

Step 3: Plan for license assignment

After licenses are activated:

• Licenses need to be assigned to users
• Users will not see content until licenses are assigned.

Contact Digital Support if you need help

If you are:

• Unsure which path to use
• Setting up Clever or ClassLink for the first time
• Managing a school- or district-wide rollout

Support options:

• Email: implementation@lwtears.com
• Phone: 888.983.8409