What should I do first after purchasing digital products?

After purchasing Learning Without Tears digital products, complete a few setup steps before teachers and students can begin using them. The exact steps depend on how your school or district accesses digital products.

Step 1: Create or confirm your +Live Insights® account

+Live Insights® is where digital licenses are activated and managed.

• If you received an activation email, use the “Activate Digital Products” link to log in or create your account.
• If you did not receive or cannot find your activation email, go directly to +Live Insights® and log in using the email address associated with the purchase.

Activation unlocks your licenses, but license assignment is required before content appears.

Step 2: Identify how your organization logs in

Before moving forward, confirm how users will access digital products, as this impacts setup.

If your school or district uses Clever or ClassLink:

• Coordinate with your district or school administrator to:
  • Confirm Clever or ClassLink is the intended login method
  • Set up or verify sharing rules so Learning Without Tears products are available to the correct users

For all other schools & districts or if you are a family purchasing digital licenses:

• Accounts will be created and managed directly in +Live Insights®
• Teachers and students need to be added manually or via a bulk upload, depending on your setup

Step 3: Plan for license assignment

After licenses are activated:

• Licenses need to be assigned to users
• Users will not see content until licenses are assigned.

Contact Digital Support if you need help

If you are:

• Unsure which path to use
• Setting up Clever or ClassLink for the first time
• Managing a school- or district-wide rollout

Support options:

• Email: implementation@lwtears.com
• Phone: 888.983.8409