Ordering Support
Ordering Support
Confirm or add your shipping address at checkout. Shipping & tax will update once your info is entered. ... Read more
Checking out with a quote on our store ... Read more
Intl orders may incur customs fees/taxes. Provide a phone for delivery. Don’t refuse shipments. NAFTA certs available for Mexico—call us. ... Read more
Intl orders need a credit card. Wire transfer is allowed post-order for a $30 fee—finalize via email with Customer Service. ... Read more
We don’t have a physical store. Order online, by phone (888.983.8409), or via PO by email. ... Read more
To modify online orders, reply to the confirmation email. For others, call 888.983.8409 within 24 hrs. Some changes may not be possible. ... Read more
Online orders get instant email confirmation. Didn’t get it? Check spam or call 888.983.8409. POs get email confirmation unless faxed/mailed. ... Read more
Order online, by phone, or email. Pay with card or PO. Upload POs at checkout or email. Call 888.983.8409 for support Mon–Fri EST. ... Read more
If you gave an email, you’ll get tracking info. Check spam. Need help? Use the care form or call 888.983.8409 to check order status. ... Read more
Delivery: U.S. 7–14 biz days, APO/FPO up to 15, Canada 7–10, Intl ~15. Biz days exclude weekends/holidays. ... Read more
Online orders can’t ship to multiple addresses. Submit separate orders or send a PO via email/fax with items listed per address. ... Read more
Trouble logging in? New or inactive accounts: click “Sign up now!” or “Forgot password.” Need help? Call 888.983.8409, option 0. ... Read more
Canada: 10% of subtotal, $14 min. Other intl: 15%, $20 min. Intl customers pay customs, duties & taxes. ... Read more
To pay by purchase order, select it at checkout. Only schools/orgs can use POs. If unavailable, upload your PO using the link provided. ... Read more
Web Checkout Tutorial ... Read more
Shipping varies by location. U.S.: $6.50 under $65, 10% over. AK/HI/APO: 15% ($7.50 min). Canada: 10% ($14 min). Intl: 15% ($20 min). ... Read more
Sales tax is applied based on shipping address. Exemptions accepted with valid forms. Some states and provinces are tax-free. ... Read more