Back to School 2022 Catalog

Ordering Support

Support Center/Ordering Support

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Video: Adding Shipping & Billing in the Shopping Cart

Will my order be taxed?

Learning Without Tears collects sales tax in all states except the following:

Delaware

New Hampshire

Oregon

Alaska

Montana

 

Pricing and Sales Tax

You can obtain a price list by downloading and printing our order form. Choose the state/province to which your order will be shipped.

Sales Tax Policy – United States

Sales Tax Policy – Canada

Learning Without Tears collects sales tax in the following provinces:

Alberta

Newfoundland & Labrador

Nunavut

Quebec

British Columbia

Northwest Territories Ontario Saskatchewan

Manitoba

Nova Scotia Prince Edward Island Yukon

New Brunswick

     
 

Items sent to APO/FPO military addresses are not subject to sales taxes.

Sales tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.

  • Online Orders: The appropriate sales tax will automatically be added to your order based on the ship to address. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.
  • Order Forms and Purchase Orders: Add the appropriate sales tax based on the delivery address. The amount you enter on your order as Estimated Tax may differ from the amount of sales tax ultimately charged to you. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it would be for the very same order shipped to your work address. If you have any questions about what sales tax amount to add to your order, please contact Customer Service via the customer care form or 888.983.8409. Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged, as determined by Learning Without Tears' certified professional tax rate service provider.
  • Tax Exempt Customers: If you are tax exempt, please include your exemption form along with your order. Online orders may upload the tax exempt certificate during checkout.  Additionally, you can email your tax exempt certificate to  taxdepartment@lwtears.com. Please be sure to note the online order's reference order ID or your purchase order number so that we can locate your order. To ensure compliance with state and local tax laws, all submitted forms and tax exempt information must be received and reviewed by our customer service department before a customer can place an order free of tax.

 

 

How do I place an order?

We have several easy ways to order our products.

If paying with a credit card:

Secure Online Ordering

Browse our products and place orders online for fastest delivery. Online orders can be paid for with a purchaser order or by Visa, MasterCard, Discover or American Express. Orders are processed by the end of the next business day after the day the order was placed online. 

Phone: 888.983.8409

August and September Customer Support Hours:
Monday–Thursday
8:30 a.m.–7:30 p.m. EST

Friday

8:30 a.m.–5:30 p.m. EST

If paying by purchase order:

Use the purchase order option when checking out on our cart.

Email: Contact us via emailorders@lwtears.com

Purchase Order Upload: It’s simple! Upload your Authorized Purchase Order and submit here.

 

How do I know if my online order went through ?

Credit Cards:
If the order is placed online, then there is an automated order confirmation email that is sent out immediately after ordering. If you do not see this email, please check to see if it ended up in your blocked or spam email. If it’s not there either, we recommend contacting us via the customer care form or 888.983.8409 before attempting to order again. For phone orders, we can provide an order confirmation number for your order over the phone.

Purchase Orders:
When a purchase order is emailed to us or uploaded through our website, an automated email reply is sent to confirm receipt of the order. If the purchase order is faxed or mailed to us at 301.263.2707, you will need to contact us via the customer care form or 888.983.8409 to confirm receipt.

How do I track my order

If you provided an email address while placing your order, you will receive a shipping confirmation email with tracking information and the shipment date. Please check your email (including any spam or blocked email folders) and double click on the tracking link that takes you to the carrier’s website for order tracking.

If you need further assistance to check the status of your order, please use the customer care form or call 888.983.8409.

How can I modify my order?

For online orders, reply to the email order confirmation with the modifications that need to be applied. For all other orders, please contact Customer Service as soon as possible at 888.983.8409. Please contact us within 24 hours of submitting the order. Certain changes may not be possible after the order has already been processed.

Does Learning Without Tears have a retail store where I can shop?

No, Learning Without Tears does not have a physical store location. Any orders need to be placed via one of the following methods:

  • On our website.
  • By phone at 888.983.8409 using a Visa, MasterCard, Discover or American Express.

International Ordering

International Ordering through Learning Without Tears

For customers who wish to purchase directly from Learning Without Tears, the following Shipping and Handling Rates will apply to orders:

Canada Residents

  • 10% of item subtotal
  • $14 minimum (includes customs, duties, and brokerage fees)

International Shipping (excluding Canada)

  • 15% of item subtotal
  • $20 minimum (customer is responsible for customs, duties, and taxes)

 

Ordering through an Authorized Reseller

For customers who wish to purchase from a local authorized reseller of Learning Without Tears products, company information is listed below for reference. For more information please contact customer service at 888.983.8409 or via the customer care form.

 

Ireland and Great Britain Residents
Sensational Kids
Kildare Town
Shop Online at www.sensationalkids.ie
Order by Phone to +353 (0)45.520900
 

Thinking Toys
Ballina, Killaloe, Clare
Shop Online at www.thinkingtoys.ie
Order by Phone to 353.61.374402​
 

United Arab Emirates
All Prints
UAE
Shop Online at www.allprints.ae
Order by Phone to 971.2.633.6999​
 

Australia
Sensory Tools
Richmond, NSW
Shop Online at shopau.sensorytools.net
Order by Phone to 61 2 4578 6123​
 

China
Elite’s Choice
Hong Kong
Shop Online at www.eliteschoice.com
Order by Phone to 852.2730.8231
 

Blue Fountain Inc.
Shop Online at www.bluefountain.cn
Order by Phone to 021.3895.3835
 

Shanghai Book Traders
Shanghai
Order by phone to 86.21.63223200​
 

Honduras
ABC School Supply
San Pedro Sula
Shop Online at www.abchonduras.com
Order by Phone to 5042.552.2366​
 

Almacen El Estudiante
San Pedro Sula
Order by phone to 504.2557.1955​
3rd Avenue, Between 7 and 8 Street, Bo. Center

Customs, Duties and Taxes

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
 

To avoid a delay in receiving your order from customs, please consider the following:

  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for five days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
     

NAFTA Certificates: If you are a resident of Mexico interested in reducing import duties, contact Learning Without Tears Customer Service to obtain a NAFTA certificate for HWT workbooks, teacher’s guides, and paper. Contact us via the customer care form or call 888.983.8409.

Do you accept wire transfers for international orders?

International orders submitted online must include a credit card number. However, for an additional $30.00 fee, an advanced wire transfer payment may replace the credit card payment after the order is finalized by email with Learning Without Tears Customer Service.

What are the shipping and handling costs?

We use a variety of methods to ship our orders. We consider delivery time and order weight in choosing the most efficient carrier.

Shipping and Handling Costs
US Shipping and Handling Rates

  • Subtotal under $65: add $6.50
  • Subtotal over $65: add 10% of subtotal

AK, HI, APO/FPO, and US Territories Shipping and Handling Rates

  • 15% of subtotal ($7.50 minimum)

Canada Shipping and Handling Rates

  • 10% of subtotal ($14 minimum; includes customs, duties, and brokerage fees)

International Shipping (excluding Canada)

Customer is responsible for customs, duties, and taxes.

  • 15% of subtotal ($20.00 minimum)

I want to ship my order to multiple destinations. May I do this?

You are not able to submit an online order that will ship to multiple destinations. You may either enter a separate online order for each shipping address, or you may submit a purchase order via fax at 301.263.2707 or email. You may also submit your purchase order showing the items to ship to each address.

How long will my order take to get here?

Delivery Times

Business days do not include weekends or holidays.

  • US and US Territories: 7–14 business days
  • APO/FPO: Up to 15 business days
  • Canada: 7–10 business days
  • Other International: Approximately 15 business days

Are you a

District or School?

If you have questions about your program, please contact our Customer Support team. Our representatives are ready to provide schools and districts with personalized recommendations and can connect you to a curriculum specialist. If you need support implementing your digital products, please click the link at the bottom of this page to fill out a Customer Help Request Form. 

Didn't Find an Answer?

Fill out our customer support form

For questions about products and purchasing.

Need help right now? 

Contact us and we’ll be happy to help!

Contact Toll Free: 888-983-8409

Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST

August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST