Customs, Duties and Taxes
Intl orders may incur customs fees/taxes. Provide a phone for delivery. Don’t refuse shipments. NAFTA certs available for Mexico—call us.
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, please consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for five days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
NAFTA Certificates: If you are a resident of Mexico interested in reducing import duties, contact Learning Without Tears Customer Service to obtain a NAFTA certificate for HWT workbooks, teacher’s guides, and paper. Contact us via the customer care form or call 888.983.8409.
Quick Questions & Answers
We have several easy ways to order our products.
If paying with a credit card:
Secure Online Ordering
Browse our products and place orders online for fastest delivery. Online orders can be paid for with a purchaser order or by Visa, MasterCard, Discover or American Express. Orders are processed by the end of the next business day after the day the order was placed online.
Phone: 888.983.8409
August and September Customer Support Hours:
Monday–Thursday
8:30 a.m.–7:30 p.m. EST
Friday
8:30 a.m.–5:30 p.m. EST
If paying by purchase order:
Use the purchase order option when checking out on our cart.
Email: Contact us via emailorders@lwtears.com
Purchase Order Upload: It’s simple! Please email your purchase order to emailorders@lwtears.com.
If you provided an email address while placing your order, you will receive a shipping confirmation email with tracking information and the shipment date. Please check your email (including any spam or blocked email folders) and double click on the tracking link that takes you to the carrier’s website for order tracking.
If you need further assistance to check the status of your order, please use the customer care form or call 888.983.8409.
Delivery Times
Business days do not include weekends or holidays.
- US and US Territories: 7–14 business days
- APO/FPO: Up to 15 business days
- Canada: 7–10 business days
- Other International: Approximately 15 business days
Having trouble logging in to purchase products? If you are receiving error messages and are unable to continue through your shopping cart, please review the steps below.
- If your account is new or hasn't been used since 2021, click "Sign up now!" to validate your email address.
- If the signup form says, "A user with the specified ID already exists..." return to the login page, then click "Forgot your password?" instead.
Both forms send a verification code by email. If a code isn't accepted:
- Delete older verification emails.
- Click "Send Verification Code" or "Send New Code" to send a new verification email.
- Watch for the new email in your Inbox (or Junk Mail), and confirm a current time stamp.
- Promptly enter the latest code in our form, then click "Verify Code."
- Click "Continue" after seeing "E-mail address verified. You can now continue."
- Enter a password in both boxes, then complete and submit the form.
If you're still experiencing issues with your account, you can submit a ticket or call our support team at 888-983-8409, and dial option 0
International Ordering through Learning Without Tears
For customers who wish to purchase directly from Learning Without Tears, the following Shipping and Handling Rates will apply to orders:
Canada Residents
- 10% of item subtotal
- $14 minimum
International Shipping (excluding Canada)
- 15% of item subtotal
- $20 minimum (customer is responsible for customs, duties, and taxes)
- Ordering through an Authorized Reseller
For customers who wish to purchase from a local authorized reseller of Learning Without Tears products, please contact Customer Care at 888.983.8409 or via the customer care form.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST