Choose one of our solutions below for more information. For questions about digital implementation of any of our programs, go to our digital support page
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A-Z for Mat Man and Me -
Readiness and Writing -
Handwriting Without Tears -
Keyboarding Without Tears -
Phonics, Reading, and Me -
Get Set For School -
HWT Screener -
Wet Dry Try
Rostering:
- What Single Sign-On (SSO) methods are supported to create rosters for back to school with the digital products?
- My school does not use Clever or ClassLink. Do you have another option available to provide our rosters to you for back to school season?
- Where can I find information on how to create my classes and students as an administrator?
Are you a
If you have questions about your program, please see the product and FAQ listings to the left.
Our representatives are ready to provide schools and districts with personalized recommendations and can connect you to a curriculum specialist. If you need support implementing your digital products, please click the link at the bottom of this page to fill out a Customer Help Request Form.
Quick Questions & Answers
- If you are tax exempt, please include your exemption form along with your order. Online orders may upload the tax exempt certificate during checkout.
- Need to email your tax certificate?
- Please be sure to note the online order's reference order ID or your purchase order # so that we can locate your order, and send it to: taxdepartment@lwtears.com.
- For more ordering questions, click here: Ordering Support
- To ensure compliance with state and local tax laws, all submitted forms and tax exempt information must be received and reviewed by our customer service department before a customer can place an order free of tax.
Activating a New Product License
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST