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Choose one of our solutions below for more information. For questions about digital implementation of any of our programs, go to our digital support page

 

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Kudos Corner

Terrance Lagree

"For doing a terrific job for a digital implementation customer. Our Technology contact at a district that we were working with said this after a successful implementation: I appreciate the LWT team and your quick response/resolution to this issue. Great customer service!"

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District or School?

If you have questions about your program, please see the product and FAQ listings to the left.

Our representatives are ready to provide schools and districts with personalized recommendations and can connect you to a curriculum specialist. If you need support implementing your digital products, please click the link at the bottom of this page to fill out a Customer Help Request Form. 

Quick Questions & Answers

    Having trouble logging in to purchase products? To find your auto-saved or auto-fill password, or to reset your password, see our FAQ.  If you are receiving error messages and are unable to continue through your shopping cart, please review the steps below.

    • If your account is new or hasn't been used since 2021, click "Sign up now!" to validate your email address.
    • If the signup form says, "A user with the specified ID already exists..." return to the login page, then click "Forgot your password?" instead.

     

    Both forms send a verification code by email. If a code isn't accepted:

    1. Delete older verification emails.
    2. Click "Send Verification Code" or "Send New Code" to send a new verification email.
    3. Watch for the new email in your Inbox (or Junk Mail), and confirm a current time stamp.
    4. Promptly enter the latest code in our form, then click "Verify Code."
    5. Click "Continue" after seeing "E-mail address verified. You can now continue."
    6. Enter a password in both boxes, then complete and submit the form.

    If you're still experiencing issues with your account, you can submit a ticket or call our support team at 888-983-8409, and dial option 0

    • If you are tax exempt, please include your exemption form along with your order. Online orders may upload the tax exempt certificate during checkout.
    • Need to email your tax certificate?
      • Please be sure to note the online order's reference order ID or your purchase order # so that we can locate your order, and send it to: taxdepartment@lwtears.com.
    • For more ordering questions, click here: Ordering Support
    • To ensure compliance with state and local tax laws, all submitted forms and tax exempt information must be received and reviewed by our customer service department before a customer can place an order free of tax.

     

     

    Activating a New Product License

    If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.

    For questions about products you have purchased.

    Need help right now? 

    Contact us and we’ll be happy to help!

    Contact Toll Free: 888-983-8409

    Office Hours:
    Monday–Friday, 8:30 a.m.–5:30 p.m. EST

    August and September Customer Support Hours:
    Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
    Friday, 8:30 a.m.–5:30 p.m. EST