How Can We Help You?

If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.

We have several easy ways to order our products. 

If paying with a credit card: 

Secure Online Ordering 

Browse our products and place orders online for fastest delivery. Online orders can be paid for with a purchaser order or by Visa, MasterCard, Discover or American Express. Orders are processed by the end of the next business day after the day the order was placed online. 

Phone: 888.983.8409 

August and September Customer Support Hours:
Monday–Thursday
8:30 a.m.–7:30 p.m. EST

Friday 
8:30 a.m.–5:30 p.m. EST

If paying by purchase order: 
Use the purchase order option when checking out on our cart.

Email: Contact us via emailorders@lwtears.com 

Purchase Order Upload: It’s simple! Please email your purchase order to emailorders@lwtears.com.

If you are tax exempt, please include your exemption form along with your order. Online orders may upload the tax exempt certificate during checkout. Additionally, you can email your tax exempt certificate to taxdepartment@lwtears.com(link sends e-mail). Please be sure to note the online order's reference order ID or your purchase order number so that we can locate your order. To ensure compliance with state and local tax laws, all submitted forms and tax exempt information must be received and reviewed by our customer service department before a customer can place an order free of tax.

If you provided an email address while placing your order, you will receive a shipping confirmation email with tracking information and the shipment date. Please check your email (including any spam or blocked email folders) and double click on the tracking link that takes you to the carrier’s website for order tracking. 

If you need further assistance to check the status of your order, please use the customer care form or call 888.983.8409.

Delivery Times

Business days do not include weekends or holidays.

• US and US Territories: 7–14 business days
• APO/FPO: Up to 15 business days
• Canada: 7–10 business days
• Other International: Approximately 15 business days