Learning Without Tears® will accept returns within three months of the customer’s order date. All returned items must be in unused, saleable condition. Each return must include:
- A copy of the packing slip or the returns processing form with the item(s) and quantity being returned marked
- Reason for return (damage, wrong item, duplicate, other)
- Your request for an account credit, refund, or exchange
If you have further questions, please contact Customer Service at 301.263.2700 or via form.
Learning Without Tears will grant refunds on digital products within the first three months of the customer's order date for products that have not been activated. You should expect your refund within four weeks.
You will receive a full refund for each item returned in unused, saleable condition. You should expect to receive your refund within four weeks of receipt of your return.
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If you have questions about your program, please contact our Customer Support team. Our representatives are ready to provide schools and districts with personalized recommendations and can connect you to a curriculum specialist. If you need support implementing your digital products, please click the link at the bottom of this page to fill out a Customer Help Request Form.
For questions about products and purchasing.
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Contact Toll Free: 888-983-8409
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST