Back to School 2022 Catalog

Returns and Replacements

Support Center/Returns and Replacements

Find out more

What if I need to return or exchange an item?

Non-Digital Products

Learning Without Tears® will accept returns within three months of the customer’s order date. All returned items must be in unused, saleable condition. Each return must include:

  • A copy of the packing slip or the returns processing form with the item(s) and quantity being returned marked
  • Reason for return (damage, wrong item, duplicate, other)
  • Your request for an account credit, refund, or exchange

If you have further questions, please contact Customer Service at 301.263.2700 or via form.

Digital Products

Learning Without Tears will grant refunds on digital products within the first three months of the customer's order date for products that have not been activated. You should expect your refund within four weeks. 

Refunds

You will receive a full refund for each item returned in unused, saleable condition. You should expect to receive your refund within four weeks of receipt of your return.

 

Where do I ship my return?

If you are shipping items back, please ship your return order to:

US Returns:

Learning Without Tears
c/o Maersk
3648 E Shelby Dr
Memphis, TN 38118

 

Canadian Returns:
Northland Fulfillment
277 Humberline Dr.
Toronto, ON M9W 0B6
Canada

Are you a

District or School?

If you have questions about your program, please contact our Customer Support team. Our representatives are ready to provide schools and districts with personalized recommendations and can connect you to a curriculum specialist. If you need support implementing your digital products, please click the link at the bottom of this page to fill out a Customer Help Request Form. 

Didn't Find an Answer?

Fill out our customer support form

For questions about products and purchasing.

Need help right now? 

Contact us and we’ll be happy to help!

Contact Toll Free: 888-983-8409

Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST

August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST