How Can We Help You?

If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.

We offer several easy ways to order Learning Without Tears products: online, by phone, or by email - whichever works best for you!

Order Online

• Browse our catalog shopping.lwtears.com and add items to your cart.
• You can pay with a credit card (Visa, MasterCard, Discover, or American Express) or with a Purchase Order (PO) during checkout.
• Online orders are typically processed by the end of the next business day.

Order by Phone

• Call 888.983.8409 to place your order with a representative.
• Available Monday - Friday (hours vary seasonally).

Order by Email or Purchase Order

• Email: Send your order or PO to emailorders@lwtears.com.
• Schools and organizations should include any required tax-exempt or billing details with the PO.

If you are tax exempt, please include your exemption form along with your order. Online orders may upload the tax exempt certificate during checkout. Additionally, you can email your tax exempt certificate to taxdepartment@lwtears.com(link sends e-mail). Please be sure to note the online order's reference order ID or your purchase order number so that we can locate your order. To ensure compliance with state and local tax laws, all submitted forms and tax exempt information must be received and reviewed by our customer service department before a customer can place an order free of tax.

Track your order using your shipping confirmation email or enter your Sales Order number at https://lwtears.aftership.com/ . Check spam folders if needed. Still need help? Submit the Customer Care form or call 888.983.8409.

Delivery Times

Business days do not include weekends or holidays.

• US and US Territories: 7–14 business days
• APO/FPO: Up to 15 business days
• Canada: 7–10 business days
• Other International: Approximately 15 business days