Back to School 2022 Catalog

Workshop Support

Support Center/Workshop Support

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General Questions

Q: I have questions about workshop topics or am having trouble ordering a workshop online?

Call 402-492-2766 option 4, we are open M-F from 9 AM to 5 PM ET for assistance.

Q: What types of payment do you accept?

We accept credit card, check, and purchase order (must be a signed and approved PO, not requisition).

Q: I’m registered for a workshop but want to cancel can I get a refund?

If materials have not been shipped, or the workshop link has not been provided, you can cancel your registration and receive a refund, minus a $35 cancellation fee.  Alternatively, we do offer one courtesy transfer to another available date.

Q: I need accommodations for an upcoming workshop who should I contact?

For accommodation needs please call our office 402-492-2766 option 4, we are open M-F 9 AM to 5 PM ET to or email coordinator@lwtears.com to request.

Q: I’m interested in professional development for my school or district who can I contact?

You can email specific details or questions to pdcoodinator@lwtears.com

Q: Are your workshops eligible for continuing education credits?

We provide contact hours for our workshops.  For AOTA (American Occupational Therapy Association), they can be transferred into CEUs, but it is at a 10 to 1 ratio.  For every 10 contact hours it is 1 CEU.  If you are submitting your hours to another organization, you will need to check with them to see if they accept our hours and if their ratio might differ.  

Q: How do I become a National Presenter for Learning Without Tears?

All current employment listings can be found at https://lwtears.applicantpro.com/jobs/

 


On-Demand Workshops

Q: How do I access the workshop I just purchased?

An email will be sent from coordinator@lwtears.com once the order is fully processed.  Our offices are open 9am-5pm EST and orders will be processed during office hours.

Q: Will I receive a certificate for on-demand workshops?

We offer a certificate of attendance with contact hours just follow the instructions in the login email you receive to advise once you’ve finished viewing the topic.

 


Virtual Workshops

Q: When will I receive information regarding the workshop I am registered for?

Workshop details are emailed from coordinator@lwtears.com the business day prior to the workshop.

Q: Do you provide materials for virtual workshops?

Majority of our virtual workshops do not come with any physical materials.  The Handwriting Assessment workshop is the only one that currently comes with materials that are shipped.

Q: I’m registered for a virtual workshop but am not able to attend the session live do you offer recordings?

All live virtual sessions are recorded and available to review for 30 days following the live session date. Alternatively, we do offer one courtesy transfer to another available date.

Q: I’m registered for a virtual workshop but am not able to attend the session live do you offer recordings?

All live virtual sessions are recorded and available to review for 30 days following the live session date. Alternatively, we do offer one courtesy transfer to another available date.


In-Person Workshops

Q: Why are the prices for your in-person workshops different than the virtual workshops?

Due to the logistical cost of holding an in-person workshop, plus the addition of materials there is an added cost versus our virtual options.

Q: I’m attending an in-person workshop when will I receive information regarding this event?

Location information can be found in each workshop page on the website. Workshop details are emailed from coordinator@lwtears.com 2-3 business days prior to the workshop.

Q: I’m supposed to attend an in-person workshop but am not feeling well or have been exposed ot COVID-19 what should I do?

If you are unwell, we do ask that you stay home. You can call our office at 402-492-2766 option 4 or email coordinator@lwtears.com to find out available options related to your registration.

 


Certification

Q: I’m interested in becoming a Certified Handwriting Specialist what are the requirements?

You can find all requirements for certification on our website at https://www.lwtears.com/professional-learning/certification

Q: Do I need occupational therapy experience to become certified?

No, you do not need OT experience to become certified.  However, you will need experience with the Handwriting Without Tears program to pass the requirements needed to become certified. 

Q: I cannot find my Certificates of Attendance; do you have records of attendance?

We do have records for Nationally Sponsored Workshops from about 2001-present. For school/company sponsored workshops please contact our office to review eligibility.

Q: Is there a time limit for applying for Certification?

No, the Handwriting Specialist Certification process is considered a self-paced study, so there is no time limit.

Q: During my Handwriting Assessment Workshop, the presenter mentioned a website I could find information/presentations on handwriting topics where do I find that?

Our advocate page contains in-service presentations, downloads, and latest research on topics from Pre-K readiness, K-5 handwriting, and keyboarding https://www.lwtears.com/advocate You do have to complete a short form to request access, typically granted within 48 business hours.


Workshop Policies

COVID disclaimer:
While participating in events held or sponsored by Learning Without Tears®, (“LWT”), consistent with CDC guidelines, participants are encouraged to practice hand hygiene, social distancing, and wear face coverings to reduce the risks of exposure to COVID-19. LWT will have masks, hand sanitizer, and wipes, available upon request. We will be following all state/local guidelines for cities in which our workshops are being held and will communicate with attendees closer to the workshop on any requirements or updates.

ASSUMPTION OF RISK. I acknowledge and understand that by registering for this workshop, some or all of the following will occur during my attendance at the workshop:
• Hands-on activities
• Sitting in small groups
• Movement/singing

On the day of the workshop, if you are not feeling well or have potentially been exposed to COVID-19, we ask that you stay home. You can call/email to request a refund or transfer to another workshop. 

For in-person workshops, workshop details are emailed  2–3 business days prior to the workshop. For virtual workshops, workshop details are emailed the day prior to the workshop. Email addresses for each attendee are required. 

We accept school purchase orders via email and fax. Please reach out to coordinator@LWTears.com if you need a registration form. 

If you have any special requests (preferred area, handicap access needs, etc.) please call our office (402.492.2766) to discuss these requests. 

For workshops that are eligible for AOTA contact hours, per AOTA guidelines, learning outcomes will be assessed in the form of a short quiz taken prior to receiving certificate. 

While we make every effort to conduct professional learning events on the dates and locations advertised, they are subject to change without prior notice. Learning Without Tears reserves the right to change or cancel a professional learning event due to low enrollment or factors beyond our control. We will attempt to notify registrants to limit customer inconvenience, but we are not liable for any expenses incurred.

Learning Without Tears reserves the right to use all media from this workshop (photos, videos, etc.) in print and online advertising. Please notify us in writing if you do not wish to be included. You must be 18 years or older to attend our professional workshops. Children and infants may not be brought to workshops. 

You may cancel up to ten days prior for a $35 cancellation fee.
For more information regarding our policies, please email coordinator@LWTears.com 

Additional Information:
Tel: 402.492.2766
Fax: 402.492.2776
Email a Workshop Coordinator
https://www.lwtears.com/contact-training-support

Are you a

District or School?

If you have questions about your program, please contact our Customer Support team. Our representatives are ready to provide schools and districts with personalized recommendations and can connect you to a curriculum specialist. If you need support implementing your digital products, please click the link at the bottom of this page to fill out a Customer Help Request Form. 

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Contact Toll Free: 888-983-8409

Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST

August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST