How do I track my order?

We offer several easy ways to order Learning Without Tears products: online, by phone, or by email - whichever works best for you!

Order Online

• Browse our catalog shopping.lwtears.com and add items to your cart.
• You can pay with a credit card (Visa, MasterCard, Discover, or American Express) or with a Purchase Order (PO) during checkout.
• Online orders are typically processed by the end of the next business day.

Order by Phone

• Call 888.983.8409 to place your order with a representative.
• Available Monday - Friday (hours vary seasonally).

Order by Email or Purchase Order

• Email: Send your order or PO to emailorders@lwtears.com.
• Schools and organizations should include any required tax-exempt or billing details with the PO.

Delivery Times

Business days do not include weekends or holidays.

• US and US Territories: 7–14 business days
• APO/FPO: Up to 15 business days
• Canada: 7–10 business days
• Other International: Approximately 15 business days

Having trouble logging in to purchase products? If you’re receiving error messages or are unable to continue through your shopping cart, please review the steps below.

Step 1: Account Validation or Password Reset

If your account is new or hasn’t been used since 2021:

• Click “Sign up now!” to validate your email address.

If the signup form says:
“A user with the specified ID already exists…”

• Return to the login page.

• Click “Forgot your password?” instead.

Step 2: Verification Code Issues

Both forms send a verification code by email.

If a code isn’t accepted:

• Delete older verification emails.

• Click “Send Verification Code” or “Send New Code.”

• Watch for the newest email in your Inbox (or Junk folder).

• Confirm the timestamp is current.

• Promptly enter the latest code into the form.

• Click “Verify Code.”

• After seeing “E-mail address verified. You can now continue,” click “Continue.”

• Enter a password in both boxes and submit the form.

Step 3: Try Browser Troubleshooting

If login issues continue, try:

• Clearing your browser’s cache and browsing history

• Opening a new incognito/private window

• Switching to a different browser

Then attempt to log in again.

Still Experiencing Issues?

If you’re still unable to access your account:

• Submit a ticket

• Or call 888-983-8409 and dial option 0

Our team is happy to help.

International Ordering through Learning Without Tears

For customers who wish to purchase directly from Learning Without Tears, the following Shipping and Handling Rates will apply to orders:

Canada Residents

• 10% of item subtotal
• $14 minimum

International Shipping (excluding Canada)

• 15% of item subtotal
• $20 minimum (customer is responsible for customs, duties, and taxes)
• Ordering through an Authorized Reseller

For customers who wish to purchase from a local authorized reseller of Learning Without Tears products, please contact Customer Care at 888.983.8409 or via the customer care form.

Learning Without Tears collects sales tax in all states except the following:

Pricing and Sales Tax

You can obtain a price list by downloading and printing our order form. Choose the state/province to which your order will be shipped.

Sales Tax Policy – United States

Sales Tax Policy – Canada

Learning Without Tears collects sales tax in the following provinces:

Items sent to APO/FPO military addresses are not subject to sales taxes.

Sales tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.

Online Orders: The appropriate sales tax will automatically be added to your order based on the ship to address. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.

Order Forms and Purchase Orders: Add the appropriate sales tax based on the delivery address. The amount you enter on your order as Estimated Tax may differ from the amount of sales tax ultimately charged to you. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it would be for the very same order shipped to your work address. If you have any questions about what sales tax amount to add to your order, please contact Customer Service via the customer care form or 888.983.8409. Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged, as determined by Learning Without Tears' certified professional tax rate service provider.

Tax Exempt Customers: If you are tax exempt, please include your exemption form along with your order. Online orders may upload the tax exempt certificate during checkout.  Additionally, you can email your tax exempt certificate to taxdepartment@lwtears.com. Please be sure to note the online order's reference order ID or your purchase order number so that we can locate your order. To ensure compliance with state and local tax laws, all submitted forms and tax exempt information must be received and reviewed by our customer service department before a customer can place an order free of tax.