How do I know if my online order went through?

We offer several easy ways to order Learning Without Tears products: online, by phone, or by email - whichever works best for you!

Order Online

• Browse our catalog shopping.lwtears.com and add items to your cart.
• You can pay with a credit card (Visa, MasterCard, Discover, or American Express) or with a Purchase Order (PO) during checkout.
• Online orders are typically processed by the end of the next business day.

Order by Phone

• Call 888.983.8409 to place your order with a representative.
• Available Monday - Friday (hours vary seasonally).

Order by Email or Purchase Order

• Email: Send your order or PO to emailorders@lwtears.com.
• Schools and organizations should include any required tax-exempt or billing details with the PO.

Track your order using your shipping confirmation email or enter your Sales Order number at https://lwtears.aftership.com/ . Check spam folders if needed. Still need help? Submit the Customer Care form or call 888.983.8409.

Delivery Times

Business days do not include weekends or holidays.

• US and US Territories: 7–14 business days
• APO/FPO: Up to 15 business days
• Canada: 7–10 business days
• Other International: Approximately 15 business days

Having trouble logging in to purchase products? If you’re receiving error messages or are unable to continue through your shopping cart, please review the steps below.

Step 1: Account Validation or Password Reset

If your account is new or hasn’t been used since 2021:

• Click “Sign up now!” to validate your email address.

If the signup form says:
“A user with the specified ID already exists…”

• Return to the login page.

• Click “Forgot your password?” instead.

Step 2: Verification Code Issues

Both forms send a verification code by email.

If a code isn’t accepted:

• Delete older verification emails.

• Click “Send Verification Code” or “Send New Code.”

• Watch for the newest email in your Inbox (or Junk folder).

• Confirm the timestamp is current.

• Promptly enter the latest code into the form.

• Click “Verify Code.”

• After seeing “E-mail address verified. You can now continue,” click “Continue.”

• Enter a password in both boxes and submit the form.

Step 3: Try Browser Troubleshooting

If login issues continue, try:

• Clearing your browser’s cache and browsing history

• Opening a new incognito/private window

• Switching to a different browser

Then attempt to log in again.

Still Experiencing Issues?

If you’re still unable to access your account:

• Submit a ticket

• Or call 888-983-8409 and dial option 0

Our team is happy to help.

International Ordering through Learning Without Tears

For customers who wish to purchase directly from Learning Without Tears, the following Shipping and Handling Rates will apply to orders:

Canada Residents

• 10% of item subtotal
• $14 minimum

International Shipping (excluding Canada)

• 15% of item subtotal
• $20 minimum (customer is responsible for customs, duties, and taxes)
• Ordering through an Authorized Reseller

For customers who wish to purchase from a local authorized reseller of Learning Without Tears products, please contact Customer Care at 888.983.8409 or via the customer care form.