What carries over year-to-year?
When moving to a new academic year roster data does not automatically roll over.
When moving to a new academic year roster data does not automatically roll over.
What remains after moving to a new academic year
Admin and educator accounts (name and email address)
What resets after moving to a new academic year
Manual Setup
Licenses are removed when they expire
Classes and students remain
Clever, ClassLink, and Bulk Import
Learning Without Tears runs a year end process each year for all Organizations at the end of July to clear out classes and licensing.
Note: Digital Admins may adjust the timing of this in +Live Insights®
Important
Access stops when licenses expire even if users remain in the system
New licenses require a new purchase
Quick Questions & Answers
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST