How do I transfer students or educators?
The steps for transferring students and educators depend on how your account is rostered.
The steps for transferring students and educators depend on how your account is rostered.
Manual or Bulk Upload accounts: Transfers can be completed directly in +Live Insights®
Clever or ClassLink accounts: Transfers must be made in Clever or ClassLink via your SIS. Please contact your Clever or ClassLink Administrator.
Transferring Students (Manual or Bulk Upload)
Students are transferred individually from their student record.
Go to My Classes & Students.
Click on your Class.
Select the three dots next to the student’s name.
Choose Transfer Student.
Select the new class and confirm the transfer. The student will move to the new class while keeping their account information.
Updating Educators (Manual or Bulk Upload)
Educators are managed at the class level rather than the individual student level.
To add, remove, or change educators in a class:
Go to My Classes & Students.
Locate the class you want to update.
Select the three dots for that class.
Choose Edit Class Details.
From here you can:
Add an educator as a Co‑Educator
Remove a co‑educator
Update the Primary Educator if needed
Save your changes.
Quick Questions & Answers
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
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August and September Customer Support Hours:
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Friday, 8:30 a.m.–5:30 p.m. EST