What are the Terms and Conditions for digital licenses?
Digital licenses are valid for 1 year. Activate within 3 months of purchase or the term starts automatically.
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What if my digital admin has left the district and I need access to the licenses?
If your digital admin has left, contact helpdesk@lwtears.com or call 888.983.8409, option 5, to regain access to your licenses.
How do I transfer digital product licenses to someone else?
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated.
What if I didn’t receive or can't find my activation email?
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed.
What is +Live Insights®?
+Live Insights® helps manage digital product access. Log in, choose a rostering method, and follow setup instructions in the Admin Console.
Web Checkout Tutorial
Web Checkout Tutorial
Where do I submit payment for a purchase order?
Mail check payments to:
Learning Without Tears
PO Box 791714
Baltimore, MD 21279-1714
How do I remove sales tax?
If tax exempt, upload your certificate at checkout or email it with your order ID/PO to taxdepartment@lwtears.com for review before ordering.
What forms of payment do you accept?
Learning Without Tears® accepts Visa, MC, AmEx, check, money order, PO. Online orders: credit cards only. Printable forms available.
I placed my order with a purchase order, what are your payment terms?
We accept authorized POs from U.S. and Canadian schools and businesses. Terms: Net 30 from shipment date for easy and flexible purchasing.