What if I need to return or exchange an item?
Returns are accepted within 3 months if items are unused. Include return form, reason, and refund/exchange request. Digital refunds apply if not activated.
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Where do I ship my return?
Ship U.S. returns to: Learning Without Tears / PBD 905 Carlow Dr. Unit B, Bolingbrook, IL 60490. Canadian returns to: Northland Fulfillment 277 Humberline Dr., Toronto, ON M9W 0B6.
Where can I find a complete product price list?
Prices are available on our order forms or webstore.
Can I adjust the testing period setup in the Screener of Handwriting Proficiency?
Yes, with the new Screener you can adjust them. To adjust, go to Edit and click the Class Details button.
What are your system requirements?
Review the supported system requirements before starting to avoid access or functionality issues.
I'm having trouble logging in to the webstore
Trouble logging in? If you’re receiving error messages or are unable to continue through your shopping cart, please review the steps below.
How long will my order take to get here?
Delivery: U.S. 7–14 biz days, APO/FPO up to 15, Canada 7–10, Intl ~15. Biz days exclude weekends/holidays.
I want to ship my order to multiple destinations. May I do this?
Online orders can’t ship to multiple addresses. Submit separate orders or send a PO via email/fax with items listed per address.
What are the shipping and handling costs?
Shipping varies by location. U.S.: $6.50 under $65, 10% over. AK/HI/APO: 15% ($7.50 min). Canada: 10% ($14 min). Intl: 15% ($20 min).
Do you accept wire transfers for international orders?
Intl orders need a credit card. Wire transfer is allowed post-order for a $30 fee—finalize via email with Customer Service.