I need accommodations for an upcoming workshop who should I contact?
For accommodation needs please call our office 402-492-2766 option 4, we are open M-F 9 AM to 5 PM ET to or email coordinator@lwtears.com to request.
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I’m registered for a workshop but want to cancel can I get a refund?
You may cancel a workshop for a refund minus a $35 fee if materials haven’t shipped or links haven’t been sent. One courtesy date transfer is also available.
What types of payment do you accept?
We accept credit card, check, and purchase order (must be a signed and approved PO, not requisition).
I have questions about workshop topics or am having trouble ordering a workshop online?
Call 402-492-2766 option 4, we are open M-F from 9 AM to 5 PM ET for assistance.
Where can I find information on how to create my classes and students as an administrator?
Admins can log in to +Live Insights to create teachers, classes, and students, and assign licenses. New admins must first create an account.
My school does not use Clever or ClassLink. Do you have another option available to provide our rosters to you for back to school season?
If your school doesn’t use Clever or ClassLink, you can submit rosters via One-time Bulk Import, which also supports Google SSO. Please see our instructions.
What Single Sign-On (SSO) methods are supported to create rosters for back to school with the digital products?
We support Clever and ClassLink as to options for SSO. Please see links for data roster sharing best practices.
What if I need to return or exchange an item?
Returns are accepted within 3 months if items are unused. Include return form, reason, and refund/exchange request. Digital refunds apply if not activated.
Where do I ship my return?
Ship U.S. returns to: Learning Without Tears / PBD 905 Carlow Dr. Unit B, Bolingbrook, IL 60490. Canadian returns to: Northland Fulfillment 277 Humberline Dr., Toronto, ON M9W 0B6.
Where can I find a complete product price list?
Prices are available on our order forms or webstore.