What Single Sign-On (SSO) methods are supported to create rosters for back to school with the digital products?
We support Clever and ClassLink as to options for SSO. Please see links for data roster sharing best practices.
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What if I need to return or exchange an item?
Returns are accepted within 3 months if items are unused. Include return form, reason, and refund/exchange request. Digital refunds apply if not activated.
Where do I ship my return?
Ship U.S. returns to: Learning Without Tears / PBD 905 Carlow Dr. Unit B, Bolingbrook, IL 60490. Canadian returns to: Northland Fulfillment 277 Humberline Dr., Toronto, ON M9W 0B6.
Where can I find a complete product price list?
Prices are available on our order forms or webstore.
Can I adjust the testing period setup in the Screener of Handwriting Proficiency?
Yes, with the new Screener you can adjust them. To adjust, go to Edit and click the Class Details button.
Getting started with the new Assessments to Guide Instruction?
We have support for you, including new how-to videos.
How do educators login?
Educators log in via Clever, ClassLink, Google SSO, or directly at +Live Insights. Access apps from the Dashboard or specific educator URLs.
How do students login?
Students log in via Clever, ClassLink, Google SSO, or with a username and code at specific URLs. Wet-Dry-Try requires the Apple app download.
How are student devices set up?
For Bulk Import or Manual Setup, enter the teacher PIN on the student login page during first login. It will be saved for future access.
What are your system requirements?
Check our system requirements to ensure compatibility with digital products. See the Digital Product Setup guide for activation help.