What types of payment do you accept?
We accept credit card, check, and purchase order (must be a signed and approved PO, not requisition).
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I have questions about workshop topics or am having trouble ordering a workshop online?
Call 402-492-2766 option 4, we are open M-F from 9 AM to 5 PM ET for assistance.
Where can I find information on how to create my classes and students as an administrator?
Admins can log in to +Live Insights to create teachers, classes, and students, and assign licenses. New admins must first create an account.
What if I need to return or exchange an item?
Returns are accepted within 3 months if items are unused. Include return form, reason, and refund/exchange request. Digital refunds apply if not activated.
Where do I ship my return?
Ship U.S. returns to: Learning Without Tears / PBD 905 Carlow Dr. Unit B, Bolingbrook, IL 60490. Canadian returns to: Northland Fulfillment 277 Humberline Dr., Toronto, ON M9W 0B6.
Where can I find a complete product price list?
Prices are available on our order forms or webstore.
Can I adjust the testing period setup in the Screener of Handwriting Proficiency?
Yes, with the new Screener you can adjust them. To adjust, go to Edit and click the Class Details button.
What are your system requirements?
Review the supported system requirements before starting to avoid access or functionality issues.
I'm having trouble logging in to the webstore
Trouble logging in? If you’re receiving error messages or are unable to continue through your shopping cart, please review the steps below.
How long will my order take to get here?
Delivery: U.S. 7–14 biz days, APO/FPO up to 15, Canada 7–10, Intl ~15. Biz days exclude weekends/holidays.