How can I find out when my licenses expire?
Licenses expire 1 year after activation or 15 months after purchase. Check expiration in +Live Insights or contact support for exact dates.
New Podcast Episode: Self-Regulated Writers: Practical Tools to Build Confidence and Skill Watch Now
How do I begin the process of rostering?
To begin rostering, log in to +Live Insights and go to Roster Management. Choose a method and follow instructions. Email us to schedule launch.
What types of set up or implementation do you offer?
We offer setup via Clever, ClassLink, Google SSO, or bulk upload. Use +Live Insights and our Implementation Guide to get started.
Checking out with a quote on our store
Checking out with a quote on our store
What are the Terms and Conditions for digital licenses?
Digital licenses are valid for 1 year. Activate within 3 months of purchase or the term starts automatically.
What if my digital admin has left the district and I need access to the licenses?
If your digital admin has left, contact helpdesk@lwtears.com or call 888.983.8409, option 5, to regain access to your licenses.
How do I transfer digital product licenses to someone else?
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated.
What if I didn’t receive or can't find my activation email?
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed.
What is +Live Insights®?
+Live Insights® helps manage digital product access. Log in, choose a rostering method, and follow setup instructions in the Admin Console.
Web Checkout Tutorial
Web Checkout Tutorial