How do I transfer digital product licenses to someone else?
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated.
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What if I didn’t receive or can't find my activation email?
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed.
What is +Live Insights®?
+Live Insights® helps manage digital product access. Log in, choose a rostering method, and follow setup instructions in the Admin Console.
Web Checkout Tutorial
Web Checkout Tutorial
Where do I submit payment for a purchase order?
Mail check payments to:
Learning Without Tears
PO Box 791714
Baltimore, MD 21279-1714
How do I remove sales tax?
If tax exempt, upload your certificate at checkout or email it with your order ID/PO to taxdepartment@lwtears.com for review before ordering.
What forms of payment do you accept?
Learning Without Tears® accepts Visa, MC, AmEx, check, money order, PO. Online orders: credit cards only. Printable forms available.
I placed my order with a purchase order, what are your payment terms?
We accept authorized POs from U.S. and Canadian schools and businesses. Terms: Net 30 from shipment date for easy and flexible purchasing.
Do you accept purchase orders from my school or business?
Learning Without Tears accepts signed purchase orders or school letters for orders, but not via phone or online. Submit via email, fax, mail, or upload.
How can I change or reset my password?
To reset your password, use “Forgot your password?” on any login page. Follow the prompts to verify your email and set a new password.