How do educators login?
Educators log in via Clever, ClassLink, Google SSO, or directly at +Live Insights. Access apps from the Dashboard or specific educator URLs.
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How do students login?
Students log in via Clever, ClassLink, Google SSO, or with a username and code at specific URLs. Wet-Dry-Try requires the Apple app download.
What types of set up or implementation do you offer?
We offer setup via Clever, ClassLink, Google SSO, or bulk upload. Use +Live Insights and our Implementation Guide to get started.
How do I activate my licenses?
Activate licenses via the email link or by logging into +Live Insights. Use “Activate or Transfer” on the Dashboard. Need more? Visit our Products page.
What if I didn’t receive or can't find my activation email?
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed.
How do I transfer digital product licenses to someone else?
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated.
What if my digital admin has left the district and I need access to the licenses?
If your digital admin has left, contact helpdesk@lwtears.com or call 888.983.8409, option 5, to regain access to your licenses.
How do I begin the process of rostering?
To begin rostering, log in to +Live Insights and go to Roster Management. Choose a method and follow instructions. Email us to schedule launch.
How can I find out when my licenses expire?
Licenses expire 1 year after activation or 15 months after purchase. Check expiration in +Live Insights or contact support for exact dates.
What are the Terms and Conditions for digital licenses?
Digital licenses are valid for 1 year. Activate within 3 months of purchase or the term starts automatically.