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FAQs

  • How do I unlock my Master Code?

    Licenses can be activated through your educator dashboard, +Live Insights, at www.plusliveinsights.com. When you are logged into your account, click on the “Training & Support” link at the top of the page. Select the “Unlock Master Code” option. Follow the prompts to unlock your Master Code and activate your licenses.

  • What is +Live Insights?

    +Live Insights (www.plusliveinsights.com) is your educator dashboard for Keyboarding Without Tears® and HITT (The Handwriting Interactive Teaching Tool™). On +Live Insights, you can:

    • Assign licenses
    • Allocate licenses to educators
    • Set up classes and students
    • Manage class and student settings
    • Access Educator Resources
    • View reporting

    +Live Insights is accessed by educators, occupational therapists, and parents.

  • I never received my license activation email. What should I do?

    On rare occasions, the activation email may not go through successfully. This could be the result of a typo in the email address or getting filtered to your spam folder. Check your spam folder and if you are still unable to locate the email, contact Digital Product Support at 888.983.8409 or email Technology@LWTears.com.We can resend the information you will need to get started.

  • How does my student get started with Keyboarding Without Tears?

    Before your student can begin, they need to be set up in a class and have a license assigned through +Live Insights. In the initial set up, your student will automatically be assigned a secret code that they will need each time they log in. After you have finished setting up your classes and students, the student can access the program by going to program.kwtears.com. We recommend bookmarking or creating a shortcut to this page for convenient access. When you first access the program, you will be prompted to provide a six-digit educator PIN number. Your educator PIN is located on the top-right corner of your www.plusliveinsights.com account page. Entering the PIN will connect the program to your class and students. The student will be asked to click on their grade, their class, and their name, and then enter their secret code. The student’s secret code can be found on the “Classes & Students” tab by opening your class.

  • How do I decide what grade-level keyboarding license to get for my student?

    We recommend that student’s Keyboarding Without Tears license match their reading grade level. If your student is at a second grade reading level, the best place to start would be a second grade license. All of our licenses are designed to begin with an introduction section that assumes they have never typed before. They will start learning easy, beginner level, and foundational activities. Note: Each third through fifth grade student will automatically be set to skip the first six weeks of these foundational activities. This feature is our “Skip Jump into Keyboarding” and can be turned on or off at the class level or student level in the Classes and Students section of +Live Insights.

  • Is it possible to switch the license I purchased to a different grade level?

    Yes, our Digital Product Support representatives can help make that adjustment for you. Call 888.983.8409 or email us at Technology@LWTears.com and let us know which license you want to switch and we can assist you.

  • What website browsers are best to use with your Keyboarding program?

    Our program is a browser-based program and is best on Google Chrome. Our full list of technical specifications is located here.

  • How do I get started using Keyboarding Without Tears on my iPad application?

    Once you have received your emailed or mailed activation instructions, follow the prompts for activation. Next, set up your classes and students on +Live Insights. Then you can download our free Keyboarding Without Tears application from the App Store on your iPad. When you first access the program, you will be prompted to provide a six-digit educator PIN number. Your educator PIN is located on the top-right corner of your www.plusliveinsights.com account page. Entering the PIN will connect the program to your class and students. The student will be asked to click on their grade, their class, and their name, and then enter their secret code. The student’s secret code can be found on the “Classes & Students” tab by opening your class.

  • What kind of system specifications and requirements do I need to use the Keyboarding Without Tears program?

    You can find our full list of technical requirements here.

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