What if I didn’t receive or can't find my activation email?
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed.
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How do I transfer digital product licenses to someone else?
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated.
What if my digital admin has left the district and I need access to the licenses?
If your digital admin has left, contact helpdesk@lwtears.com or call 888.983.8409, option 5, to regain access to your licenses.
How do I begin the process of rostering?
To begin rostering, log in to +Live Insights and go to Roster Management. Choose a method and follow instructions. Email us to schedule launch.
How can I find out when my licenses expire?
Licenses expire 1 year after activation or 15 months after purchase. Check expiration in +Live Insights or contact support for exact dates.
What are the Terms and Conditions for digital licenses?
Digital licenses are valid for 1 year. Activate within 3 months of purchase or the term starts automatically.
What is +Live Insights®?
+Live Insights® helps manage digital product access. Log in, choose a rostering method, and follow setup instructions in the Admin Console.
I'm a parent, how do I get my student(s) started?
Parents can log in to +Live Insights and use “Manually Enter User Information” in Roster Management to set up classes and license students.