What if I didn’t receive or can't find my activation email?
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed.
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How do I transfer digital product licenses to someone else?
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated.
Do you accept purchase orders from my school or business?
Learning Without Tears accepts signed purchase orders or school letters for orders, but not via phone or online. Submit via email, fax, mail, or upload.
Video walkthrough on using purchase orders on our shopping cart
Watch +Live Insights walkthroughs to learn setup, license access, and dashboard tools for using Mat Man and Me digitally.
What if my digital admin has left the district and I need access to the licenses?
If your digital admin has left, contact helpdesk@lwtears.com or call 888.983.8409, option 5, to regain access to your licenses.
How do I begin the process of rostering?
To begin rostering, log in to +Live Insights and go to Roster Management. Choose a method and follow instructions. Email us to schedule launch.
How can I find out when my licenses expire?
Licenses expire 1 year after activation or 15 months after purchase. Check expiration in +Live Insights or contact support for exact dates.
What are the Terms and Conditions for digital licenses?
Digital licenses are valid for 1 year. Activate within 3 months of purchase or the term starts automatically.
What is +Live Insights®?
+Live Insights® helps manage digital product access. Log in, choose a rostering method, and follow setup instructions in the Admin Console.
I'm a parent, how do I get my student(s) started?
Parents can log in to +Live Insights and use “Manually Enter User Information” in Roster Management to set up classes and license students.