Support Search | Learning Without Tears

Where do I submit payment for a purchase order?

Mail check payments to:
Learning Without Tears
PO Box 791714
Baltimore, MD 21279-1714

How do I remove sales tax?

If tax exempt, upload your certificate at checkout or email it with your order ID/PO to taxdepartment@lwtears.com for review before ordering.

I placed my order with a purchase order, what are your payment terms?

We accept authorized POs from U.S. and Canadian schools and businesses. Terms: Net 30 from shipment date for easy and flexible purchasing.

I did not receive an invoice for my order. How can I get one?

Invoices are mailed 6–8 business days after ordering. If delayed, email ar@lwtears.com to request a copy.

Where can I find a complete product price list?

Prices are available on our order forms or webstore.

Video walkthrough Getting Started Using Plus Live Insights

Watch +Live Insights walkthroughs to learn setup, license access, and dashboard tools for using Mat Man and Me digitally.

Activating a New Product License

Where can I find information on how to create my classes and students as an administrator?

Admins can log in to +Live Insights to create teachers, classes, and students, and assign licenses. New admins must first create an account.

My school does not use Clever or ClassLink. Do you have another option available to provide our rosters to you for back to school season?

If your school doesn’t use Clever or ClassLink, you can submit rosters via One-time Bulk Import, which also supports Google SSO. Please see our instructions.

What Single Sign-On (SSO) methods are supported to create rosters for back to school with the digital products?

We support Clever and ClassLink as to options for SSO. Please see links for data roster sharing best practices.

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