Support Search | Learning Without Tears

Where do I submit payment for a purchase order?

Mail check payments to:
Learning Without Tears
PO Box 791714
Baltimore, MD 21279-1714

How do I remove sales tax?

If tax exempt, upload your certificate at checkout or email it with your order ID/PO to taxdepartment@lwtears.com for review before ordering.

I placed my order with a purchase order, what are your payment terms?

We accept authorized POs from U.S. and Canadian schools and businesses. Terms: Net 30 from shipment date for easy and flexible purchasing.

I did not receive an invoice for my order. How can I get one?

Invoices are mailed 6–8 business days after ordering. If delayed, email ar@lwtears.com to request a copy.

I’m registered for a virtual workshop but am not able to attend the session live do you offer recordings?

All live virtual sessions are recorded and available to review for 30 days following the live session date. Alternatively, we do offer one courtesy transfer to another available date.

Will I receive a certificate for on-demand workshops?

We offer a certificate of attendance with contact hours just follow the instructions in the login email you receive to advise once you’ve finished viewing the topic.

How do I access the workshop I just purchased?

An email will be sent from coordinator@lwtears.com once the order is fully processed. Our offices are open 9am-5pm EST and orders will be processed during office hours.

I need accommodations for an upcoming workshop who should I contact?

For accommodation needs please call our office 402-492-2766 option 4, we are open M-F 9 AM to 5 PM ET to or email coordinator@lwtears.com to request.

I’m registered for a workshop but want to cancel can I get a refund?

You may cancel a workshop for a refund minus a $35 fee if materials haven’t shipped or links haven’t been sent. One courtesy date transfer is also available.

What types of payment do you accept?

We accept credit card, check, and purchase order (must be a signed and approved PO, not requisition).

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