What if I didn’t receive or can't find my activation email?
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed.
New Episode of Literacy Matters: Breaking the Pyramid Myth: Rethinking MTSS for Reading Growth Watch Now
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How do I transfer digital product licenses to someone else?
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated.
Are the Get Set for School components available in Spanish?
Get Set for School materials and digital tools are fully available in Spanish for teachers, students, and families.
I cannot find my Certificates of Attendance; do you have records of attendance?
We do have records for Nationally Sponsored Workshops from about 2001-present. For school/company sponsored workshops please contact our office to review eligibility.
Can you recommend options for scheduling lessons for half-day and full-day classes?
This program is designed for children ages 4-5, however, there are specific modifications in the teacher guide to adapt activities.
Do you accept purchase orders from my school or business?
Learning Without Tears accepts signed purchase orders or school letters for orders, but not via phone or online. Submit via email, fax, mail, or upload.
Video walkthrough on using purchase orders on our shopping cart
Watch +Live Insights walkthroughs to learn setup, license access, and dashboard tools for using Mat Man and Me digitally.
What if my digital admin has left the district and I need access to the licenses?
If your digital admin has left, contact helpdesk@lwtears.com or call 888.983.8409, option 5, to regain access to your licenses.
How do I begin the process of rostering?
To begin rostering, log in to +Live Insights and go to Roster Management. Choose a method and follow instructions. Email us to schedule launch.
How can I find out when my licenses expire?
Licenses expire 1 year after activation or 15 months after purchase. Check expiration in +Live Insights or contact support for exact dates.