Are you waiting on customer support?
We understand that many customers are experiencing extended delays in reaching customer support representatives. We are committed to responding to your needs as promptly as possible. Calls will be returned the same day, email and online support questions will be answered within 5 business days. If you don't see your support topic in this list, you can contact our customer care team through our online form.
We have assembled a list of answers to the most common support questions below.
Are items missing from your recent order?
Due to manufacturing delays related to COVID-19, some of our most popular titles are currently out of stock, including our handwriting workbook titles, writing papers, and writing journals. We apologize for this delay.
We are working hard to fulfill back orders for these resources. We know this can be frustrating, particularly as your students are starting lessons.
Customers who have items currently on back order will be contacted by email in the coming days on their order status and expected dates of shipment. These customers will also receive a link to the first 10 lessons so they can start their students’ journeys.
Having trouble activating a new product license?
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
How many licenses do you need to activate?
Launching a product for the first time?
Watch our video for a guided tutorial on setting up your students with Learning Without Tears’ line of digital products:
For more help, log in to +Live Insights. Visit the Help & Support section in the left-hand navigation, then click Getting Started. You will find digital product guides and video tutorials along with other information on starting your Learning Without Tears journey.
Need information on platform integration and managing your classroom roster?
Learning Without Tears products can be integrated with Clever, ClassLink OneClick/OneRoster, and bulk import for Google Single Sign-On (SSO). To get started, log in to +Live Insights and visit the Admin Console on the left-hand navigation, then click Single Sign On/Roster Management.