Support Search | Learning Without Tears

Activating a New Product License

I’m registered for a virtual workshop but am not able to attend the session live do you offer recordings?

All live virtual sessions are recorded and available to review for 30 days following the live session date. Alternatively, we do offer one courtesy transfer to another available date.

Will I receive a certificate for on-demand workshops?

We offer a certificate of attendance with contact hours just follow the instructions in the login email you receive to advise once you’ve finished viewing the topic.

How do I access the workshop I just purchased?

An email will be sent from coordinator@lwtears.com once the order is fully processed. Our offices are open 9am-5pm EST and orders will be processed during office hours.

I need accommodations for an upcoming workshop who should I contact?

For accommodation needs please call our office 402-492-2766 option 4, we are open M-F 9 AM to 5 PM ET to or email coordinator@lwtears.com to request.

I’m registered for a workshop but want to cancel can I get a refund?

You may cancel a workshop for a refund minus a $35 fee if materials haven’t shipped or links haven’t been sent. One courtesy date transfer is also available.

What types of payment do you accept?

We accept credit card, check, and purchase order (must be a signed and approved PO, not requisition).

I have questions about workshop topics or am having trouble ordering a workshop online?

Call 402-492-2766 option 4, we are open M-F from 9 AM to 5 PM ET for assistance.

What are your system requirements?

Check our system requirements to ensure compatibility with digital products. See the Digital Product Setup guide for activation help.

How are student devices set up?

For Bulk Import or Manual Setup, enter the teacher PIN on the student login page during first login. It will be saved for future access.

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