Where can I find information on how to create my classes and students as an administrator?
Admins can log in to +Live Insights to create teachers, classes, and students, and assign licenses. New admins must first create an account.
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- Support Topic: Returns and Replacements, Rostering
- Role: Occupational Therapists
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My school does not use Clever or ClassLink. Do you have another option available to provide our rosters to you for back to school season?
If your school doesn’t use Clever or ClassLink, you can submit rosters via One-time Bulk Import, which also supports Google SSO. Please see our instructions.
What Single Sign-On (SSO) methods are supported to create rosters for back to school with the digital products?
We support Clever and ClassLink as to options for SSO. Please see links for data roster sharing best practices.
Where do I ship my return?
Ship U.S. returns to: Learning Without Tears / PBD 905 Carlow Dr. Unit B, Bolingbrook, IL 60490. Canadian returns to: Northland Fulfillment 277 Humberline Dr., Toronto, ON M9W 0B6.
What if I need to return or exchange an item?
Returns are accepted within 3 months if items are unused. Include return form, reason, and refund/exchange request. Digital refunds apply if not activated.