How do I begin the process of rostering?
To begin rostering, log in to +Live Insights and go to Roster Management. Choose a method and follow instructions. Email us to schedule launch.
To get started, log in to +Live Insights (pli.lwtears.com), visit the Admin Console in the left-hand navigation, and then select Roster Management. Choose your rostering type:
- Single Sign On/Roster Management using Clever or ClassLink
- One-time Bulk Import (including Google SSO)
- Manually Enter User Information
There are instructions for each type of rostering in the drop-down menus. If you chose either Clever or ClassLink, or our one-time Bulk Import, please be sure to email implementation@lwtears.com to schedule your requested launch date.
Quick Questions & Answers
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST