What happens when all licenses are in use?

When all licenses for a product are in use, no additional users can be assigned that product until a license becomes available or more licenses are purchased. What you can do next depends on how your account is set up.

Manual or Bulk Upload Accounts

If all licenses are in use, you will see 0 licenses available when attempting to assign a product.

What you can do right away

You can free up licenses by unassigning or reassigning them:

• Review which educators or students currently have licenses.

• Remove licenses from users or students who no longer need them.

• Reassign those licenses to the correct users or students.

This uses the same unassign/reassign process outlined in the license management steps:

• Educator licenses are managed in the Admin Console.

• Student licenses can be managed from My Classes & Students or during class editing.

Once a license is unassigned, it immediately becomes available for reassignment.

If all licenses are still needed

If every assigned license is actively in use and no licenses can be removed, you will need to purchase additional licenses to provide access to more users or students.

Clever or ClassLink Accounts

For districts using Clever or ClassLink, license availability is tied closely to rostering and sync timing.

When all licenses are in use:

• Changes will sync to +Live Insights® during the nightly sync.

• A same-day sync can be requested if changes need to take effect immediately.