How can I find out when my licenses expire?
Licenses expire 1 year after activation or 15 months after purchase. Check expiration in +Live Insights or contact support for exact dates.
Your licenses will expire one-year from the activation date or, if not activated, not more than 15 months after the purchase date. If you login to +Live Insights and go to the Admin Console, select the Products & Licenses tile and look in the “Exp. Soon” column. Licenses that are within 90 days of expiration will be listed here. To find out the exact date of expiration, contact us at helpdesk@lwtears.com or call 888.983.8409, option 5, or chat with us and transfer to an agent.
Quick Questions & Answers
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
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Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST