How can I find out when my licenses expire?
Standard (full) licenses expire 365 days (12 months) from the date of activation.
Standard (Full) Licenses
Standard (full) licenses expire 365 days (12 months) from the date of activation.
- If licenses are not activated, they will automatically activate at the end of the 3-month grace period, and the 12-month term will begin at that time (no later than 15 months after purchase).
Workshop Licenses
Workshop licenses expire 180 days (6 months) from the date of activation, with the same 3-month activation grace period.
Check Expiration in +Live Insights®
Once licenses are activated, expiration information is available in +Live Insights®.
- Log in to +Live Insights®
- Open the Admin Console
- Select the Products & Licenses
- Review the “Exp. Soon” column
- Licenses that are within 90 days of expiration will appear in this column.
Access +Live Insights® here: +Live Insights®
How to Find the Exact Expiration Date
Currently, exact expiration dates are not displayed.
To confirm a specific expiration date, contact Digital Support:
- Email: helpdesk@lwtears.com
- Phone: 888.983.8409
- Chat: Available through the Support page (request transfer to an agent)
Quick Questions & Answers
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST