How do I transfer digital product licenses to someone else?
Licenses can only be transferred before activation. Log in to +Live Insights and use “Activate or Transfer.” Contact support if already activated.
Transferring digital licenses can only take place prior to activation. You can transfer your digital licenses by logging into +Live Insights (pli.lwtears.com) and selecting the “Activate or Transfer” button on the Dashboard. Next, you will need to select the “Transfer All” button and fill in the appropriate fields. Then, select “Transfer.”
If your licenses have already been activated, contact us at implementation@lwtears.com or call 888.983.8409, option 5.
Quick Questions & Answers
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
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Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST