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Can I transfer my digital licenses to another person?

License Activation

Yes—but only before licenses are activated.

Yes—but only before licenses are activated.

Steps:

  1. Log in to +Live Insights® with the email address tied to the licenses.
  2. Click Activate or Transfer.
  3. Choose:
    • Transfer all licenses, or
    • Select specific orders.
  4. Enter the new owner’s email address and click Transfer.

Note:

  • If licenses have already been activated, assigned, and are staying within the same organization, you can add a new user as an admin in User Management instead of transferring ownership.

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For questions about products you have purchased.

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Contact Toll Free: 888-983-8409

Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST

August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST