How do I activate my digital licenses and set up my account?
Activate via email or +Live Insights®. Activation is required for access, doesn’t assign licenses, and product license types may vary.
You can activate your digital licenses either through the activation email or by logging into +Live Insights® directly. Licenses must be activated before they can be assigned or accessed. Activation makes licenses available to your organization—it does not automatically assign licenses to users. Not all products include both teacher and student licenses.
Once you have activated your licenses, the process of assigning them will vary based on your setup method.
If you use Clever or ClassLink
- Activate your licenses.
- Contact your SSO Administrator to set up sharing rules.
- Follow the steps in the Learning Without Tears Sharing Guide for Clever or ClassLink .
- After completing the steps in the Sharing Guide, contact implementation@lwtears.com.
Manual Setup in +Live Insights®
- Log in to +Live Insights®.
- Activate your licenses.
- Go to Admin Console → User Management.
- Invite or manage users.
- Teachers will receive an invitation email.
Important:
- Users must create an account to access their licenses.
- After activation, assign licenses to users as needed.
- If another teacher will be using the license or a teacher license was purchased, make updates in User Management before assigning licenses.
Bulk Import or Google SSO
- Download and review setup instructions and templates.
- Complete the spreadsheet.
- Upload the file.
- After uploading, contact implementation@lwtears.com.
Quick Questions & Answers
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST