What if I didn’t receive or can't find my activation email?
Can’t find your activation email? Just log in to +Live Insights and use “Activate or Transfer” on the Dashboard. Contact support if needed.
If you are unable to locate your activation email, you can simply login to +Live Insights (pli.lwtears.com)
Once you login to +Live Insights, select the “Activate or Transfer” button on the Dashboard and follow the prompts to activate or transfer your licenses. If you do not see this information, please contact us at helpdesk@lwtears.com or call 888.983.8409, option 5, or chat with us and transfer to an agent so that we can locate your digital licenses.
Quick Questions & Answers
If you are already a registered account holder, log in to our digital learning dashboard, +Live Insights. Your available licenses will be shown in the dashboard after the login. For more guidance, visit the Help & Support section in the left-hand navigation within +Live Insights. You can also download and print our activation guides.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST